Anna Herd
About Anna Herd
Anna Herd serves as the Senior Customer Success Manager, Enterprise Mobile SME at Appcues, a position she has held since 2022. With a background in customer success and marketing, she has accumulated diverse experience across various roles in different companies since 2015.
Work at Appcues
Anna Herd has been employed at Appcues since 2022, currently holding the position of Senior Customer Success Manager, Enterprise Mobile SME. In this role, she focuses on enhancing customer satisfaction and success for enterprise mobile solutions. Prior to her current position, she served as a Customer Success Manager at Appcues from 2020 to 2022, where she contributed to customer engagement and retention strategies.
Previous Experience
Before joining Appcues, Anna Herd gained diverse experience in customer success and marketing roles. She worked at Foodsby as a Success Associate from 2018 to 2020, where she supported customer needs and ensured service quality. Additionally, she interned at Relocation Today in 2017 for three months and held various positions in 2016, including Marketing and Social Media Intern at Erbert and Gerbert's Sandwich Shop and Marketing Intern at Pearson VUE.
Education and Expertise
Anna Herd holds a Bachelor’s Degree in Communication from Clemson University, which she attended from 2014 to 2017. Her educational background includes a focus on effective communication strategies, which she applies in her customer success roles. Prior to her university studies, she completed her high school education at Holy Family Catholic High School from 2010 to 2014.
Background
Anna Herd began her career in customer service and marketing roles, starting with a position as a Call Center Representative at Pearson VUE in 2015. She transitioned to various internships and roles that provided her with a foundation in customer engagement and marketing strategies. Her experience spans multiple industries, contributing to her expertise in customer success management.