Theresa Machnik (Kidd)
About Theresa Machnik (Kidd)
Theresa Machnik (Kidd) is a Customer Success Manager at Appcues, where she advocates for customers by collaborating with various teams to improve customer experiences. She has a background in account management and project management, with previous roles at Backstage Library Works and a strong educational foundation in Library and Information Science.
Current Role at Appcues
Theresa Machnik currently serves as a Customer Success Manager at Appcues, a position she has held since 2023. In this role, she focuses on advocating for customers by collaborating with sales, product, and marketing teams. Her efforts aim to enhance customer experiences and support clients in implementing product-led growth strategies.
Previous Experience at Appcues
Prior to her current role, Theresa worked at Appcues as a Renewals Manager from 2022 to 2023. During her one-year tenure, she was responsible for managing customer renewals and ensuring client satisfaction, contributing to the overall success of the company.
Career at Backstage Library Works
Theresa Machnik has extensive experience at Backstage Library Works, where she held multiple positions. She served as a Senior Account Representative from 2021 to 2022, an Account Representative from 2017 to 2021, and a Project Manager from 2013 to 2017. Her roles involved client management and project oversight, primarily in the Greater Denver Area and Washington D.C. Metro Area.
Educational Background
Theresa earned a Master of Science in Library and Information Science from PennWest Clarion, completing her studies from 2015 to 2017. She also holds a Bachelor of Arts in English Language and Literature from George Mason University. Her educational background supports her professional focus on customer success and client advocacy.
Personal Interests
In her free time, Theresa enjoys outdoor activities, particularly hiking. She also has a passion for reading, often dedicating leisure time to exploring various books. These interests reflect her appreciation for nature and literature.