Rama K. Goberu
About Rama K. Goberu
Rama K. Goberu is a Program and Customer Success Manager with extensive experience in metrics-oriented program management, particularly in account management and service experience. He has held various roles in notable companies, including Microsoft and Virtusa, and possesses multiple certifications in project management and agile methodologies.
Current Role at Appfire Technologies
Rama K. Goberu serves as the Program and Customer Success Manager at Appfire Technologies (India) Private Limited. He has held this position since 2013, contributing to the company's focus on enhancing customer satisfaction and program effectiveness. His role emphasizes metrics-oriented program management, particularly in account management and service experience, ensuring that client needs are met efficiently.
Previous Experience in Software Development
Prior to his current role, Rama worked at several technology companies. He was a Software Engineer II at Noetix Software India Pvt Ltd from 2007 to 2009, where he was involved in software development projects. He also served as a Developer Support Engineer at Microsoft for one year from 2001 to 2002, providing technical support and solutions to developers.
Educational Background and Certifications
Rama holds a Bachelor of Technology (BTech) degree from Jawaharlal Nehru Technological University, which he completed from 1994 to 1998. He furthered his education by obtaining a Master of Science in Computer Science from the University of North Carolina at Charlotte between 1999 and 2000. Additionally, he completed the Senior Management Program at the Indian Institute of Management, Calcutta, focusing on Marketing, Operations, Finance, Leadership, and Strategy from 2015 to 2016. He also holds a PMP certification and a CSM certification, demonstrating his expertise in project management and agile methodologies.
Project Management and Leadership Experience
Rama has extensive experience in project management and leadership roles. He worked as a Project Lead at Virtusa for seven months in 2010 and as a Systems Project Manager at Vitesse Semiconductor from 2010 to 2012. His background includes a strong focus on metrics-oriented program management, which is evident in his ability to implement strategies that enhance service experience and client satisfaction.
Research and Academic Contributions
Rama's academic journey includes a role as a Graduate Research Assistant at the University of North Carolina at Charlotte from 1999 to 2000. This position allowed him to contribute to research projects while gaining valuable experience in a collaborative academic environment, further enhancing his technical and analytical skills.