Farouk Chemam
About Farouk Chemam
Farouk Chemam is a Technical Support Specialist II and Head of Support at Applicaster, where he has worked since 2020. He has a background in IT and customer service, with previous experience at DeVry University and Teleperformance, and holds multiple degrees in computer science and business administration.
Work at Applicaster
Farouk Chemam has been employed at Applicaster since 2019, where he currently holds the position of Technical Support Specialist II - Head of Support. He has accumulated four years of experience in this role, focusing on providing technical customer support in Manhattan, New York. His responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Chemam's role emphasizes his commitment to social responsibility within organizations, aligning with Applicaster's values.
Education and Expertise
Farouk Chemam has a diverse educational background. He earned a Bachelor’s Degree in Network and Communications Management from DeVry University, specializing in Cisco Fundamentals, from 2015 to 2018. He also holds an Associate's degree in Business Administration and Management from the University of Paris I: Panthéon-Sorbonne, completed between 2008 and 2010. Additionally, he obtained a Bachelor’s Degree in Computer Science Networking from Universite Centrale Polytech from 2012 to 2015. His educational experiences have equipped him with a strong foundation in technical support and management.
Background
Farouk Chemam's professional journey began in 2015 when he worked as a Customer Service Representative at Teleperformance in Tunisia for five months. He later completed a four-month IT internship at DeVry University in Manhattan, New York, in 2018. His early interest in technology is evident, as he assembled his first computer at the age of 12, demonstrating his long-standing passion for the field. This background has contributed to his meticulous approach and attention to detail in his current role.
Achievements
Throughout his career, Farouk Chemam has developed a strong skill set in technical support and customer service. His role at Applicaster as Head of Support showcases his leadership abilities and expertise in managing technical inquiries. His educational achievements, including multiple degrees in relevant fields, reflect his commitment to professional development. Chemam's values of social responsibility and finding the right fit within organizations further highlight his dedication to making a positive impact in his work environment.