Alan Armstrong
About Alan Armstrong
Alan Armstrong is a Service Desk Specialist with extensive experience in GIS and software delivery. He has worked in various roles across multiple companies, including Wells Fargo and GeoDigital, and holds a Master's Degree in Geographic Information Systems from Saint Mary's University of Minnesota.
Current Role at Applied Tech
Alan Armstrong has been employed at Applied Tech as a Service Desk Specialist since 2022. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His experience in troubleshooting and problem-solving contributes to maintaining high service standards.
Previous Experience at Wells Fargo
Alan Armstrong worked at Wells Fargo as a Sponsor Services Analyst from 2002 to 2013, totaling 11 years in Roseville, MN. His responsibilities included analyzing sponsor services and providing support to clients. This role helped him develop a strong foundation in customer service and analytical skills.
Educational Background in Geographic Information Systems
Alan Armstrong studied at Saint Mary's University of Minnesota, where he earned a Master's Degree in Geographic Information Systems from 2011 to 2015. He also holds a Bachelor of Arts in Journalism from the same institution, completed from 1990 to 1994. Additionally, he earned a Graduate Certificate in GIS at the end of 2013.
Technical Skills and Certifications
Alan Armstrong possesses technical skills in debugging and modifying scripts in Pascal and Python, despite not being a coder. He can construct SQL queries and manage simple databases. He previously held CRSP and MCSE certifications and is open to pursuing further certifications such as Series 7/65, GISP, or A+.
Work History and Roles
Alan Armstrong has held various positions throughout his career. He worked as a Software Delivery Consultant at GeoDigital from 2018 to 2020 and as a Support Consultant from 2015 to 2018. He also served as a Public Works GIS Intern at Ramsey County from 2013 to 2015 and briefly as an Inventory Control Specialist at Dish Network in 2001-2002.