Dillon Soma
About Dillon Soma
Dillon Soma is a Service Desk Specialist at Applied Tech in Madison, Wisconsin, where he has worked since 2018. He studied at the University of Wisconsin - Stevens Point and has previous experience in customer service and technical support roles.
Work at Applied Tech
Dillon Soma has been employed at Applied Tech since 2018, serving as a Service Desk Specialist. In this role, he provides technical support and assistance to users, ensuring efficient operation of IT services. Prior to his current position, he worked as a Level 1 Help Desk Technician at the same company from 2017 to 2018. His experience in these roles has contributed to his expertise in customer service and technical problem-solving.
Education and Expertise
Dillon Soma studied at the University of Wisconsin - Stevens Point from 2008 to 2012, completing a four-year degree. He also attended Madison Area Technical College, where he earned an associate degree from 2014 to 2016. Additionally, he studied at the University of Wisconsin - Baraboo/Sauk County for one year from 2007 to 2008. This educational background has equipped him with the skills necessary for his roles in IT support.
Previous Employment at Best Buy
Before joining Applied Tech, Dillon Soma worked at Best Buy as a Multi-Channel Specialist from 2009 to 2011. In this position, he was responsible for assisting customers across various sales channels, enhancing his customer service skills and understanding of retail technology.
Career Progression
Dillon Soma's career in IT began with his role as a Level 1 Help Desk Technician at Applied Tech from 2017 to 2018. Following this position, he advanced to his current role as a Service Desk Specialist, where he has been working for six years. His progression reflects his growing expertise in technical support and customer service.