Heather Marker
About Heather Marker
Heather Marker serves as the Team Lead and Help Desk Technician at Applied Tech in Madison, Wisconsin, where she has worked since 2008. She previously held a position as a Help Desk Technician at Volt Technical Resources for six months in Orange, California.
Work at Applied Tech
Heather Marker has been employed at Applied Tech since 2008, serving as a Team Lead and Help Desk Technician. Over her 16 years in this role, she has developed expertise in providing technical support and managing help desk operations. Based in Madison, Wisconsin, Heather plays a crucial role in ensuring customer satisfaction and efficient problem resolution.
Previous Experience at Volt Technical Resources
Before joining Applied Tech, Heather Marker worked at Volt Technical Resources as a Help Desk Technician for a duration of six months in 2008. During her time there, she gained valuable experience in technical support and customer service, which contributed to her skills in her current position.
Education and Training
Heather Marker studied at Brensten Education in 2008, completing a program that lasted for a duration of zero months. This educational experience provided her with foundational knowledge that supports her work in technical support and help desk management.
Professional Role and Responsibilities
As a Team Lead and Help Desk Technician at Applied Tech, Heather Marker is responsible for overseeing help desk operations, managing a team, and ensuring effective communication between technical staff and clients. Her role involves troubleshooting technical issues, guiding team members, and enhancing service delivery.