Joshua Gooslin
About Joshua Gooslin
Joshua Gooslin is the Support Services Team Lead at Applied Tech, where he has worked since 2023. He has a background in computer and information sciences, holding two associate degrees, and has previously held various positions at Applied Tech and Geeksquad.
Work at Applied Tech
Joshua Gooslin currently serves as the Support Services Team Lead at Applied Tech, a position he has held since 2023. In this role, he oversees the support services team, ensuring effective service delivery and customer satisfaction. Prior to this, he worked as a Help Desk Team Lead from 2021 to 2023, where he managed help desk operations and supported team performance. He also served as a Level 2 Systems Specialist from 2017 to 2021, providing technical support and solutions to clients.
Previous Experience at GeekSquad
Before joining Applied Tech, Joshua Gooslin worked at GeekSquad as a Supervisor from 2015 to 2017 in Janesville, Wisconsin. In this role, he was responsible for overseeing the operations of the GeekSquad team, ensuring that customer service standards were met and that technical issues were resolved efficiently.
Education and Expertise
Joshua Gooslin studied at Gateway Technical College, where he earned two Associate's degrees in Computer and Information Sciences and Support Services from 2008 to 2011. He also graduated from Matewan High School, completing his General Studies from 1996 to 2000. Additionally, he studied Patriot Missile Operations in the U.S. Army from 2000 to 2003, gaining specialized technical knowledge.
Career Progression
Joshua Gooslin has a progressive career in the technology support field. He began his journey at Applied Tech, where he transitioned from a Level 2 Systems Specialist to a Help Desk Team Lead, and now holds the position of Support Services Team Lead. His experience at GeekSquad further contributed to his skills in customer service and technical support.