Justin Galston
About Justin Galston
Justin Galston is an L2 Systems Specialist with extensive experience in IT support and management. He has worked in various roles across multiple organizations, including Herzing College and Applied Tech, and has a strong proficiency in Microsoft Windows environments and automation scripting.
Work at Applied Tech
Justin Galston has been employed at Applied Tech as an L2 Systems Specialist since 2018. In this role, he plays a key part in the migration from the current Remote Monitoring and Management (RMM) tool to ConnectWise Automate, which enhances the company's remote monitoring and management capabilities. He previously worked as an L1 Help Desk Technician at Applied Tech from 2015 to 2018, where he developed foundational skills that support his current responsibilities.
Education and Expertise
Justin Galston studied at Herzing College, where he earned a Bachelor of Science degree in Management from 2003 to 2007. His educational background provides a strong foundation for his technical expertise. He has a strong proficiency in Microsoft Windows and Windows Server environments, as well as Exchange and IIS server management. His skills include creating scripts to remediate vulnerabilities and automate repetitive tasks, which significantly improve operational efficiency.
Background
Before joining Applied Tech, Justin Galston held various positions in the IT field. He worked at Herzing University as Bookroom Manager and Director of Facilities from 2008 to 2012. He also served as a Customer Repair Advisor at TDS Telecommunications Corp. from 2012 to 2013 and worked as an Independent Contractor as an IT Specialist from 2013 to 2015. His early career included roles at Herzing College as a Student Assistant Network Administrator and a Student Assistant Librarian.
Mentorship and Documentation
In his current position, Justin Galston mentors other technicians by providing guidance on scripting repeatable tasks, enabling them to execute commands across multiple machines efficiently. He also documents standard operating procedures and repeatable tasks in ITGlue, which contributes to improved knowledge sharing and troubleshooting processes within the organization.