Karena Anderson
About Karena Anderson
Karena Anderson serves as the CSR Lead at Applus+ in the Greater Atlanta Area, a position she has held since 2015. She has a background in Early Childhood Education and Fine Arts, with previous experience in customer service and sales.
Work at Applus+
Karena Anderson has been serving as the CSR Lead at Applus+ since 2015. In this role, she has been responsible for overseeing customer service operations and ensuring high levels of client satisfaction. Her tenure at Applus+ spans nine years, during which she has contributed to the company's initiatives in the Greater Atlanta Area.
Education and Expertise
Karena Anderson studied at Dekalb Technical College, where she earned an Associate of Arts and Sciences (A.A.S.) degree in Early Childhood Education and Teaching from 2006 to 2008. She furthered her education at Albany State University, obtaining a Bachelor of Arts (B.A.) degree in Fine/Studio Arts, General from 2008 to 2012. This educational background provides her with a diverse skill set applicable to her current role.
Previous Work Experience
Before her current position at Applus+, Karena Anderson worked at Teleperformance as a Customer Service Representative from 2011 to 2013. She also held a brief position as a Sales Representative at Nordstrom in 2010 for three months. Additionally, she served as the Fun Committee President at Teleperformance from 2012 to 2013, where she was involved in organizing employee engagement activities.
Career Timeline
Karena Anderson's career began with her education, followed by various roles in customer service and sales. After completing her studies at Dekalb Technical College and Albany State University, she transitioned into the workforce. Her roles at Teleperformance and Nordstrom provided her with foundational experience in customer interaction and service, leading to her current position at Applus+.