Noel Kelly
About Noel Kelly
Noel Kelly serves as the Head of Contact Centre and Customer Service at Applus+, a position he has held since 2010. He has extensive experience in customer service management, having previously worked at eircom PhoneWatch, AXA, SGS, and AA Ireland.
Work at Applus+
Noel Kelly has served as the Head of Contact Centre and Customer Service at Applus+ since 2010. In this role, he oversees customer service operations and manages the contact center, ensuring efficient communication and service delivery. He reports directly to the CEO, indicating a significant level of responsibility within the organization. His leadership has contributed to the development and implementation of customer service strategies that align with the company's objectives.
Previous Experience in Customer Service Management
Prior to his current role, Noel Kelly accumulated extensive experience in customer service management. He worked at eircom PhoneWatch as Call Centre Manager from 2000 to 2001. He also served as Customer Service Manager at AXA from 1995 to 2000, where he managed customer service operations for five years. Additionally, he held the position of Head of Contact Centre and Customer Service at SGS from 2001 to 2010, further enhancing his expertise in the field.
Education and Expertise
Noel Kelly studied at Ulster University, where he earned a BSc (Hons) in Management Practice from 2012 to 2013. He also obtained an Advanced Diploma in Management Practice from the University of Ulster from 2007 to 2008. In addition, he studied Data Protection Law at The Honorable Society of King's Inns, achieving an Advanced Diploma from 2019 to 2020. His educational background supports his expertise in management and customer service.
Support for Government Contracts
In his professional capacity, Noel Kelly supports the operation of various large outsourced contracts on behalf of the Government. His role involves ensuring that customer service standards are met and maintained across these contracts. He has also been instrumental in supporting the National Car Testing Service (NCTS), showcasing his ability to manage complex service operations effectively.
Career Progression
Noel Kelly's career in customer service began as a Team Leader at AA Ireland from 1990 to 1995. He then transitioned to roles with increasing responsibility, including positions at AXA and eircom PhoneWatch. His extensive experience in the industry has equipped him with the skills necessary to lead contact center operations and enhance customer service delivery at Applus+.