Paul Jhon R.
About Paul Jhon R.
Paul Jhon R. serves as the Order To Cash Lead at Applus+, where he oversees billing, cash application, and collections processes. He has extensive experience in financial services, having held various roles in companies such as Accenture and Sykes Enterprises.
Current Role as Order To Cash Lead
Currently, Paul Jhon R. serves as the Order To Cash Lead at Applus+, a position he has held since 2021. In this role, he administers billing, cash application, and collections processes to ensure alignment with client expectations. He implements innovative strategies to optimize order to cash processes, which have resulted in decreased costs and increased client value. Additionally, he is responsible for creating and delivering comprehensive month-end reports to track performance and progress.
Previous Experience at Applus+
Paul Jhon R. previously worked at Applus+ as a Collection Specialist for six months in 2017. During this time, he contributed to the collections processes, which laid the foundation for his current role. His experience in this position helped him develop skills that are essential for managing financial operations effectively.
Experience at Accenture
At Accenture, Paul Jhon R. held two positions. He worked as a Collections Support Analyst from 2017 to 2020 for three years, where he utilized risk assessment skills to propose effective mitigation plans and collaborated with support teams for timely issue resolution. He later served as a Financial Services Manager from 2020 to 2021 for one year, further enhancing his expertise in financial management.
Educational Background in Finance
Paul Jhon R. studied at Saint Michael College of Caraga in Nasipit, Agusan del Norte, where he earned a Bachelor of Business Administration (BBA) degree with a focus on Finance and Financial Management Services. His education spanned from 2008 to 2012, providing him with a solid foundation in financial principles and practices.
Career History in Customer Service and Collections
Paul Jhon R. has a diverse career history in customer service and collections. He worked at Sykes Enterprises, Incorporated in various roles, including Customer Service Representative from 2014 to 2015 and Technical Customer Service from 2016 to 2017. He also served as a Credit and Collections Supervisor at SKYGO de El Salvador from 2012 to 2014. His experience in these positions has equipped him with valuable skills in client relations and financial management.