Heidi Saarela
About Heidi Saarela
Heidi Saarela is a Customer Success Manager at AppsFlyer, specializing in mobile attribution and marketing analytics for the Nordic region. She has a diverse background in customer service and management, with previous roles at Stockmann and Balmuir.
Current Role at AppsFlyer
Heidi Saarela serves as a Customer Success Manager at AppsFlyer, a position she has held since 2020. In this role, she specializes in managing customer success for the Nordic region, focusing on mobile attribution and marketing analytics. She plays a key role in assisting app marketers in the Nordic countries, enabling them to make data-driven decisions using AppsFlyer's platform.
Previous Experience at Stockmann
Heidi Saarela has extensive experience at Stockmann, where she held multiple roles from 2008 to 2016. She began as a Customer Service Specialist for five years, followed by positions as Administrative Team Supervisor and Buying and Planning. Additionally, she worked as a category assistant for women's and men's accessories. Her time at Stockmann provided her with a solid foundation in customer service and retail management.
Education and Qualifications
Heidi Saarela earned her Bachelor of Business Administration (BBA) from Haaga-Helia University of Applied Sciences, completing her studies from 2008 to 2012. Prior to this, she achieved the International Baccalaureate (IB) at Tikkurilan Lukio from 2005 to 2007. Her educational background supports her expertise in business administration and customer success management.
Experience in Buying and Sales
Heidi Saarela worked in buying and sales at Balmuir, Wheslyn Group oy from 2016 to 2017. This role followed her tenure at Stockmann and involved responsibilities related to purchasing and sales strategies. Additionally, she gained experience as a store manager trainee at Minna Parikka in 2011 for four months, further enhancing her skills in retail operations.
Customer Service Expertise
Heidi Saarela has a strong background in customer service, having worked as an Export and Import Customer Service Specialist at CMA CGM in 2018. This role lasted for six months and involved managing customer inquiries related to export and import processes. Her diverse customer service experience contributes to her effectiveness in her current role at AppsFlyer.