Kimberley Dong
About Kimberley Dong
Kimberley Dong is a Customer Success Team Leader at Appsflyer, specializing in strategies for the Greater China Region. She holds a Master's degree in Linguistics from The Chinese University of Hong Kong and has extensive experience in customer success and marketing.
Work at AppsFlyer
Kimberley Dong currently serves as the Customer Success Team Leader for the Greater China Region at AppsFlyer, a position she has held since 2019. In this role, she has been instrumental in developing customer success strategies tailored specifically for the region. Prior to this position, she worked as a Customer Success Manager at AppsFlyer from 2017 to 2018. During her tenure, she played a key role in expanding the company's customer base in the Greater China Region through innovative customer engagement initiatives.
Education and Expertise
Kimberley Dong holds a Master of Arts in Linguistics from The Chinese University of Hong Kong, where she studied from 2012 to 2014. She also earned a Bachelor of Arts in English Literature and Linguistics from Xi'an International Studies University, studying from 2008 to 2012. Her strong background in linguistics enhances her communication skills and understanding of diverse customer needs, which is critical in her role in customer success.
Background
Before joining AppsFlyer, Kimberley Dong gained experience in various roles across different companies. She worked as a Marketing Manager at 5miles LLC in Dallas, Texas, from 2014 to 2017. Prior to that, she was involved in customer support as a Third Party Seller Support representative at Amazon in Seattle, Washington, from 2013 to 2014. Additionally, she completed a Management Trainee program at Nestlé in Vevey, Switzerland, in 2010.
Achievements
Throughout her career, Kimberley Dong has demonstrated expertise in managing cross-functional teams to enhance customer satisfaction and retention. Her efforts in developing customer success strategies and expanding customer engagement initiatives have significantly contributed to the growth of AppsFlyer's presence in the Greater China Region.