Kohar Santoso
About Kohar Santoso
Kohar Santoso serves as the Head of Customer Success for SEA, ANZ, and PK at AppsFlyer, where he has worked since 2020. He leads a team of 20 and manages enterprise accounts with an ARR exceeding $20M, while also overseeing project management across APAC offices.
Work at AppsFlyer
Kohar Santoso has been with AppsFlyer since 2017, currently serving as the Head of Customer Success for the SEA, ANZ, and PK regions since 2020. In this role, he leads a team of 20, including two managers, to deliver value to enterprise accounts with an annual recurring revenue (ARR) exceeding $20 million. His responsibilities include acting as a local manager for the Solutions Architect and Customer Success Operations Team, as well as collaborating with the recruitment team to support team growth. Prior to his current position, he held roles as Customer Success Manager and Customer Success Team Leader within the company.
Background
Kohar Santoso's professional journey includes significant experience in customer success and digital marketing. Before joining AppsFlyer, he worked at Mobext (Havas Group) as a Senior Mobile Consultant and at Havas Media Group as an Integrated Senior Planner. He also held a position as a Digital Executive at Maxus. His early career included a marketing internship at Toshiba Singapore Pte Ltd and a research attachment at A*STAR. This diverse background has equipped him with a strong foundation in client management and project execution.
Education and Expertise
Kohar Santoso studied at the National University of Singapore, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing from 2011 to 2014. He also completed the International Baccalaureate Diploma Programme (IBDP) at Anglo-Chinese School (Independent) from 2009 to 2010. His educational background, combined with his extensive work experience, has established him as an expert in customer success and project management within the technology sector.
Achievements
In his role at AppsFlyer, Kohar Santoso has been instrumental in enhancing process efficiency across APAC offices by serving as the project management expert, utilizing tools like Asana. He is responsible for handling sensitive and critical administrative tasks across multiple regions, including SEA, ANZ, India, Japan, and South Korea. His leadership in managing a large team and overseeing significant enterprise accounts demonstrates his capability in driving customer success initiatives.