Michael A.
About Michael A.
Michael A. is a Senior Customer Success Manager at AppsFlyer, where he has worked since 2021. He has a background in political science from the University of California, Berkeley, and has held various roles at AppsFlyer, including Growth Manager and Customer Success Manager.
Current Role at AppsFlyer
Michael A. currently serves as a Senior Customer Success Manager at AppsFlyer, a position he has held since 2021. He operates out of San Francisco, California, and has accumulated three years of experience in this role. In his capacity, he has managed a team of four Customer Success Managers as an interim CS Team Lead. His responsibilities include ensuring customer satisfaction and driving product adoption among clients.
Previous Positions at AppsFlyer
Michael A. has held multiple roles at AppsFlyer, starting as a Growth Manager for three months in 2018. He then transitioned to the role of Enterprise Growth Manager from 2019 to 2020, where he worked for one year. Following this, he served as a Customer Success Manager from 2020 to 2021 for a year. His diverse experience within the company has contributed to his current expertise in customer success.
Education and Expertise
Michael A. earned a Bachelor of Arts in Political Science from the University of California, Berkeley. His educational background provides a foundation for his analytical skills and understanding of customer dynamics. He has developed expertise in various areas, including SKAN, CTV, Cross-Platform, PC & Gaming Console, and Privacy Sandbox.
Speaking Engagements and Training Initiatives
Michael A. has participated as a speaker in multiple webinars and in-person events, sharing his knowledge and insights on customer success strategies. He has also led weekly product training sessions for AppsFlyer North America, helping to educate teams and clients about product features and best practices.
Contributions to Product Development
As a member of the Tiger Team, Michael A. contributed to the development and go-to-market strategies for CTV, Cross-Platform, PC & Console products. Additionally, he acted as a Sales Engineer for strategic new business deals, leveraging his subject matter expertise to support the sales process.