Michael H.
About Michael H.
Michael H. serves as the Enterprise Customer Success Manager for the Nordics at AppsFlyer, where he enhances client relationships and drives platform usage. He has a background in customer success and research, having previously worked at EverC and the International Institute for Counter Terrorism.
Work at AppsFlyer
Michael H. serves as the Enterprise Customer Success Manager for the Nordics at AppsFlyer. He has been in this role since 2021, where he acts as a liaison between clients and internal teams. His responsibilities include managing technical, business, support, and product aspects of client accounts in the Nordics region. He plays a key role in upselling existing clients by introducing new features and capabilities of AppsFlyer's platform. Additionally, he conducts client training and webinars to enhance customer understanding and usage of the platform.
Previous Experience at EverC
Prior to his current position, Michael H. worked at EverC in various roles. He served as a Customer Success Manager from 2020 to 2021, where he focused on client relationship management. Before that, he was a Senior Web Intelligence Research & Services Analyst for eight months in 2019, and a Web Intelligence Research & Services Analyst for ten months in 2018. His experience at EverC contributed to his expertise in customer success and client engagement.
Education and Expertise
Michael H. studied at IDC Herzliya, where he earned a Bachelor of Arts in Government, Diplomacy, and Strategy from 2015 to 2018. He also participated in the Argov Fellows Program for Honorary Students at IDC Herzliya from 2017 to 2018. His educational background provides a solid foundation for his roles in customer success and client management.
Background in Military Service
Michael H. has a background in military service, having served in the Israeli Defense Forces as a Sergeant First Class in the Special Operations Unit of the Paratroopers Brigade from 2011 to 2014. This experience likely contributed to his leadership skills and ability to work under pressure.
Role at ISDEF Expo
Before his tenure at EverC, Michael H. worked as a Foreign Relations Representative at ISDEF Expo from 2016 to 2017. In this role, he likely engaged with international stakeholders and contributed to the organization’s outreach efforts.