Mukund Mishra
About Mukund Mishra
Mukund Mishra is an Enterprise Customer Success Manager at AppsFlyer in London, England, with a strong background in customer success and consulting strategies that have expanded market reach for clients. He holds an MBA from Leeds University Business School and has previously managed customer success teams at Similarweb and Merits Capital Market Services.
Work at AppsFlyer
Mukund Mishra has been serving as an Enterprise Customer Success Manager at AppsFlyer since 2023. In this role, he manages a $5 million book of business and implements innovative consulting strategies to enhance international market reach for clients. His responsibilities include overseeing the onboarding and product adoption of enterprise clients, where he has successfully reduced onboarding time by 20%. Additionally, he collaborates with the growth team to identify upsell opportunities, contributing to 10% of the total book of business.
Previous Experience in Customer Success
Prior to his role at AppsFlyer, Mukund worked at Similarweb as a Senior Customer Success Manager from 2020 to 2021 and as a Customer Success Manager from 2019 to 2020. During his tenure, he introduced streamlined processes and tools that improved operational efficiency and enhanced customer experience. He also revamped client touch points through Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), which increased value satisfaction by 20%. Additionally, he successfully led a global customer success team, achieving a 30% increase in customer retention and a 40% growth in upsell opportunities.
Education and Expertise
Mukund holds a Master of Business Administration (MBA) from Leeds University Business School, where he studied Business Administration and Management from 2021 to 2022. He also earned a Bachelor of Engineering (BE) in Computer Science from Hindustan University, completing his studies from 2011 to 2014. Additionally, he obtained a Diploma of Education in Computer Engineering from Hindustan University, studying from 2008 to 2011. His educational background equips him with a strong foundation in both business management and technical skills.
Background in Customer Success Management
Mukund began his career in customer success management at Merits Capital Market Services Pvt. Ltd., where he worked as a Customer Success Manager from 2016 to 2017. This role laid the groundwork for his subsequent positions in the field. His experience spans various regions, including India and the United Kingdom, where he has developed a comprehensive understanding of customer needs and market dynamics.
Personal Interests
Outside of his professional responsibilities, Mukund enjoys exploring photography and writing quotes. He finds inspiration in the beauty of his surroundings, which reflects his creative side and appreciation for art. These personal interests complement his professional skills and contribute to his holistic approach to life and work.