Neha Khopkar
About Neha Khopkar
Neha Khopkar is a Senior Customer Success Manager with extensive experience in customer success and application development. She has held various roles at AppsFlyer and Accenture, and holds an MBA from Babson College.
Current Role at AppsFlyer
Neha Khopkar currently serves as a Senior Customer Success Manager at AppsFlyer, a position she has held since 2022. She operates in the San Francisco Bay Area, focusing on enhancing customer satisfaction and driving business outcomes for clients. Her role involves leading a team of Customer Success Managers to ensure effective service delivery and client engagement.
Previous Experience at AppsFlyer
Neha Khopkar has held multiple roles at AppsFlyer. She began as a Customer Success Manager from 2018 to 2019, where she worked for 11 months in Bengaluru, Karnataka, India. She then progressed to the role of Customer Success Team Leader from 2020 to 2022, managing a team for two years. Additionally, she served as a Senior Manager in Customer Success for eight months in 2019.
Educational Background
Neha Khopkar earned her Master of Business Administration (M.B.A.) from Babson F.W. Olin Graduate School of Business, where she studied from 2015 to 2017. Prior to her MBA, she completed her Engineer’s Degree in Electronics and Telecommunications from 2003 to 2007. She also has a background in Computer Science from Laxmanrao Apte, where she completed her high school education.
Professional Experience Prior to AppsFlyer
Before joining AppsFlyer, Neha Khopkar worked in various roles across different organizations. She was a Corporate Strategy Analyst Intern at WEX for two months in 2016. Additionally, she worked at Accenture as a Senior Software Engineer from 2012 to 2013 and as an Analyst Programmer from 2010 to 2012. She also served as a Growth Strategy Consultant for Education, Inc. in 2016.
Leadership and Team Management
Neha Khopkar has a strong background in leading application development teams, particularly in the Financial Services sector, where she worked as an Information Technology Lead for six years. She specializes in building and leading high-performing teams of Customer Success Managers, focusing on driving business outcomes for both Enterprise and SMB applications across various verticals in India.