Sébastien Masson
About Sébastien Masson
Sébastien Masson is a Customer Success Manager at AppsFlyer, where he has worked since 2021 in Berlin, Germany. He has a diverse background in managing strategic accounts across various industries and holds a Master of Science in Management with a focus on International Business.
Work at AppsFlyer
Sébastien Masson has served as a Customer Success Manager at AppsFlyer since 2021. In this role, he manages a diverse portfolio of strategic accounts across various industries, including e-commerce, entertainment, travel, and health & fitness. He leads demonstrations, Proof of Concepts, and Executive Business Reviews (EBRs), providing valuable insights with category benchmarks. Additionally, he facilitates and documents customer feature ideas and feedback, which aids the Product and R&D teams in prioritizing product strategies. He also defines the Enterprise Level of Services for the DACH & Central Europe region, including SLAs, external training materials, and project plans.
Previous Experience
Before joining AppsFlyer, Sébastien Masson worked at several notable companies. He was employed at dailymotion as Programmatic Partnerships from 2019 to 2021. Prior to that, he held the position of Platform Partner Manager at Verizon Media from 2017 to 2018 and at Yahoo! Inc. from 2016 to 2017. His career began at Yahoo! Inc. as an Audience Ads Analyst from 2014 to 2016. He also worked briefly at Avazu Inc as Publisher Development Manager in 2012 and at Hachette Livre as a Commercial Assistant in 2010.
Education and Expertise
Sébastien Masson holds a Master of Science (MSc) in Management with a major in International Business from TBS Education, which he completed from 2009 to 2012. He also earned a Bachelor of Arts (B.A.) in French Studies from Université Jean Monnet Saint-Etienne between 2006 and 2009. Additionally, he participated in an academic exchange program at the University of Victoria's Peter B. Gustavson School of Business in 2010. His educational background provides a strong foundation for his roles in customer success and partnerships.
Mentorship and Leadership
In his current role at AppsFlyer, Sébastien Masson actively mentors other team members within the Customer Success Management organization. His leadership extends to defining service levels and project plans for the DACH & Central Europe region. By sharing his expertise and guiding colleagues, he contributes to the overall success of the team and enhances the customer experience.