Sham Kishor Sharma
About Sham Kishor Sharma
Sham Kishor Sharma is a Support Team Lead at AppsFlyer, where he has worked since 2019, contributing to software support and team leadership in Bengaluru, India. He has a background in computer engineering and computer science, with previous roles at Apteligent and Kayako, and is recognized for his analytical skills and leadership qualities.
Work at AppsFlyer
Sham Kishor Sharma has been a part of AppsFlyer since 2019, initially serving as a Software Support Engineer. In 2021, he advanced to the role of Senior Software Support Engineer, where he has continued to contribute for three years. In 2022, he took on the position of Support Team Lead, overseeing support operations in Bengaluru, Karnataka. His responsibilities include managing support processes and ensuring high-quality service delivery to clients.
Previous Experience in Tech Support
Before joining AppsFlyer, Sham worked at Apteligent as a Tech Lead Support from 2015 to 2019. His role involved leading support initiatives and enhancing customer satisfaction. Prior to that, he served as a Software Engineer at Kayako from 2013 to 2015, where he contributed to software development and support. His extensive experience in tech support has equipped him with valuable skills in problem-solving and customer engagement.
Education and Expertise
Sham Kishor Sharma holds a B.Tech degree in Computer Science Engineering from Punjab Technical University, which he completed from 2010 to 2013. He also earned a three-year diploma in Computer Engineering from NITS Polytechnic, studying from 2008 to 2010. His educational background provides a solid foundation for his technical skills and expertise in the software industry.
Leadership and Team Collaboration
Sham is recognized for his leadership qualities and ability to work effectively as a team player. He has demonstrated strong analytical and organizational skills, contributing to high productivity and quality adherence in his roles. His collaboration with the Software Development team has been instrumental in enhancing product utilization for a global clientele.
Professional Skills and Achievements
Sham possesses a proven track record of evaluating business processes and recommending improvements. He is known for delivering results that align with business targets, showcasing his strong problem-solving abilities. His experience in the software industry has allowed him to develop effective techniques that contribute to operational efficiency and client satisfaction.