Shelly Baier
About Shelly Baier
Shelly Baier is a Product Support Expert and Data and Analytics Specialist currently working at AppsFlyer in Herzliyya, Israel. She has a diverse background in software instruction, quality assurance, and product management, with extensive experience in data analysis and risk management.
Current Role at AppsFlyer
Shelly Baier currently serves as a Product Support Expert and Data and Analytics Specialist at AppsFlyer. She has held this position since 2020, contributing her expertise in data analysis and product support. Her role involves addressing customer inquiries and providing insights based on data analytics, which is essential for enhancing user experience and product functionality.
Previous Experience at Menora Mivtachim Insurance
Shelly Baier worked at Menora Mivtachim Insurance in various capacities from 2008 to 2015. She began as a Software Instructor for one year, followed by a four-year tenure as a Business Analyst. She then transitioned to a QA Engineer role from 2013 to 2015. Her diverse experiences in this organization provided her with a strong foundation in software development and quality assurance.
Experience at Totango
At Totango, Shelly Baier held multiple roles from 2015 to 2020. She started as a QA Engineer and progressed to QA & Product Support Tier-2 Lead, where she managed support operations for four years. Additionally, she briefly served as a Product Manager for five months in 2020. Her time at Totango enhanced her skills in product management and quality assurance.
Education and Expertise
Shelly Baier holds a Bachelor of Arts (B.A.) in Sociology and Communication from Tel Aviv University, which she completed from 2009 to 2012. She also earned an Associate's degree in Business Analysis from the Technion - Israel Institute of Technology in 2013. Her educational background, combined with her expertise in financial risk and enterprise risk management, supports her analytical capabilities in her current role.
Technical Skills and Specializations
Shelly Baier possesses strong skills in SQL, which are critical for her data analysis responsibilities. Her technical proficiency supports her work in product support and analytics, allowing her to extract meaningful insights from data. Her combined knowledge in data analytics and risk management enhances her effectiveness in addressing customer needs and improving product offerings.