Lavika Nayyar
About Lavika Nayyar
Lavika Nayyar serves as a Senior Process Analyst at Appinventiv, where she has worked since 2016. She specializes in project management, utilizing tools like JIRA and Confluence, and plays a key role in onboarding applications and facilitating scrum ceremonies.
Work at Appinventiv
Lavika Nayyar has served as a Senior Process Analyst at Appinventiv since 2016. In this role, she is responsible for managing the end-to-end process of onboarding new applications and overseeing transitions from development team members to live operations. She utilizes tools such as JIRA and Confluence to create projects, dashboards, workflows, and reports. Nayyar also facilitates scrum ceremonies, including Sprint Planning, Daily Standups, Backlog Refinement, and Retrospectives, ensuring effective team collaboration and project management.
Education and Expertise
Lavika Nayyar's educational background includes a Master of Business Administration (M.B.A.) in International Business from Birmingham City University, completed in 2015. She also holds a Bachelor's Degree in Computer Science and Engineering from Lovely Professional University, which she obtained in 2014. Earlier, she completed her high school education at Dalhousie Public School Badhani, focusing on Non-Medical Science from 2008 to 2010. Her academic qualifications support her expertise in process analysis and project management.
Background
Nayyar has accumulated significant experience in process analysis and management over her career. She collaborates closely with product owners for Product Backlog Management and is involved in defining Sprint and Stretch Goals. Her role requires coordination with various teams and providing regular progress reports to senior management. She is also an active member of the SEPG team, conducting internal CMMI audits and contributing to the development of IT Service Management policies based on ITIL best practices.
Achievements
In her capacity as a Senior Process Analyst, Lavika Nayyar has been directly involved with the Delivery team to manage and create new processes aimed at improving efficiency and delivering company benefits. She handles various aspects of IT service management, including Incident Management, Change Management, and Problem Management using ServiceNow. Additionally, she takes weekly client calls to gather feedback, which is utilized to enhance client service and satisfaction.