Dijo Joy
About Dijo Joy
Dijo Joy is a Senior Manager of Customer Success at AppViewX, with a background in customer success management and software engineering. He has previously worked at Zscaler, Akamai Technologies, and LTI, and holds a Bachelor of Engineering in Electronics and Communications Engineering.
Work at AppViewX
Dijo Joy currently holds the position of Senior Manager - Customer Success at AppViewX, where he has been employed since 2023. His role involves overseeing customer success initiatives and ensuring high levels of customer satisfaction. He operates in a hybrid work environment based in Bengaluru, Karnataka, India.
Previous Experience in Customer Success
Before joining AppViewX, Dijo Joy worked at Zscaler as a Senior Customer Success Manager from 2022 to 2023. He initially joined Zscaler in 2019 as a Customer Success Manager, where he contributed for three years. His experience in customer success spans various roles, focusing on customer retention and satisfaction.
Career Background
Dijo Joy has a diverse career background that includes roles in software engineering and account management. He worked at LTI - Larsen & Toubro Infotech as a Software Engineer and JD Edwards Technical Consultant from 2015 to 2016. He also served as an Account Service Manager at Akamai Technologies from 2017 to 2019. Additionally, he gained experience as a Backend Developer at Ywait Online Solutions from 2016 to 2017 and completed an internship at the Defence Research and Development Organisation in 2014.
Education and Expertise
Dijo Joy completed his Bachelor of Engineering in Electronics and Communications Engineering at Visvesvaraya Technological University from 2010 to 2014. He also attended St. Joseph's Pre-University College from 2008 to 2010 and Kendriya Vidyalaya from 1998 to 2008. His educational background supports his expertise in identifying customer needs and delivering effective solutions in the Network and Security domain.
Skills in Customer Satisfaction
Dijo Joy possesses strong skills in managing cross-functional teams and collaborating with stakeholders to achieve business goals. His focus on customer satisfaction is evident in his work within the Network and Security domain, where he emphasizes enhancing customer retention through effective solutions.