Mitika Sharma
About Mitika Sharma
Mitika Sharma is a Manager of Customer Success II at AppViewX, with a background in technical support and customer success roles at various technology companies. She specializes in driving customer value realization and managing significant annual recurring revenue portfolios.
Work at AppViewX
Mitika Sharma holds the position of Manager Customer Success II at AppViewX, where she has been employed since 2020. In this role, she coordinates between Product Management and Support teams to address customer issues and facilitate escalations. She is responsible for leading various internal projects, which include process documentation, buddy programs, and training for new hires. Her focus is on enhancing customer success and ensuring that client needs are met effectively.
Previous Experience at Citrix
Prior to her current role, Mitika Sharma worked at Citrix as a Technical Support Engineer from 2014 to 2017. During her three years at Citrix, she facilitated Quarterly Business Reviews and adoption workshops aimed at driving value realization for customers. She also conducted product demonstrations and presentations, gaining valuable experience in customer engagement and support.
Experience at SonicWall Inc.
Mitika Sharma served as an Enterprise Technical Senior Analyst at SonicWall Inc. from 2018 to 2019. In this position, she specialized in Lifecycle Management Solutions for Certificates and keys, as well as F5 ADC, Load Balancers, and Web Application Firewalls (WAF). Her work focused on preventing network outages and ensuring the reliability of network services.
Role at Zscaler
From 2019 to 2020, Mitika Sharma worked as a Customer Success Manager at Zscaler in the Chandigarh Area, India. In this role, she was responsible for managing customer relationships and ensuring successful adoption of Zscaler's solutions. This experience contributed to her expertise in customer success and support.
Skills and Tools Utilized
Mitika Sharma utilizes a variety of tools to enhance customer success operations, including Salesforce, ChurnZero, Jira, and Pendo.io. Her proficiency in these tools supports her efforts in managing a portfolio with a Total Annual Recurring Revenue (ARR) of $10-15 million, demonstrating her capability in driving customer success initiatives.