Aaron Armagost
About Aaron Armagost
Aaron Armagost serves as the Senior Manager of Customer Support for North America at Aqua Security, where he has worked since 2019. He has extensive experience in customer support and engineering roles across various companies, contributing to the development of security solutions for cloud-native applications.
Work at Aqua Security
Aaron Armagost has been with Aqua Security since 2019, currently serving as the Senior Manager of Customer Support for North America. In this role, he manages a team of support engineers, focusing on customer satisfaction and retention. He contributed to the development and implementation of Aqua Security's innovative security platform for cloud-native applications. Prior to his current position, he worked as a Support Team Lead for seven months and as a DevSecOps Engineer for six months, where he supported complex customer deployments and resolved technical issues.
Previous Experience
Before joining Aqua Security, Aaron Armagost held several positions in customer support and engineering. He worked at Wal-Mart as a Customer Service Specialist from 2001 to 2006. He also served at CA Technologies in various roles, including Support Engineer, Principal Support Engineer, and Manager of Software Engineering from 2006 to 2018. Additionally, he worked at MARC USA as a Helpdesk Specialist for one year from 2005 to 2006.
Education and Expertise
Aaron Armagost studied at Pittsburgh Technical College, where he earned an Associate of Science degree in Information Technology with a concentration in Network Security and Computer Forensics from 2003 to 2005. He has a strong background in container technology, which enhances his expertise in DevSecOps. His educational background and professional experience contribute to his ability to manage complex customer deployments effectively.
Achievements in Customer Support
In his role at Aqua Security, Aaron Armagost has supported some of the largest and most complex customer deployments. He provides guidance and resolves technical issues, ensuring high levels of customer satisfaction. His leadership in managing a team of support engineers has been instrumental in maintaining customer retention and enhancing the overall customer experience.