Chris La Pierre
About Chris La Pierre
Chris La Pierre serves as the Head of Customer Success for the West and Central regions at Aqua Security, where he focuses on enhancing customer value and improving Net Revenue Retention. He has extensive experience in customer success and technology alliances, having held leadership roles at various companies including BigPanda, SAP, and TIBCO Software.
Current Role at Aqua Security
Chris La Pierre serves as the Head of Customer Success for the West and Central regions at Aqua Security. He has held this position since 2023 and is based in the San Francisco Bay Area. In this role, he focuses on driving customer value and enhancing customer satisfaction. His responsibilities include developing strategies that promote customer engagement and retention.
Previous Experience at BigPanda
Prior to joining Aqua Security, Chris La Pierre worked at BigPanda as the Regional Vice President of Customer Success for the West and Central regions. He held this position for one year, from 2021 to 2022, in Mountain View, California. His role involved overseeing customer success initiatives and ensuring clients received maximum value from the company's solutions.
Career Background in Technology and Customer Success
Chris La Pierre has extensive experience in customer success and technology partnerships. He worked at SAP Customer Experience as a Senior Customer Engagement Executive from 2018 to 2021. He also held various roles at TIBCO Software, including Channel Sales Manager and Account Development Executive. His background includes significant positions at Gigya, where he served as both Senior Technology Alliances Manager and Senior Account Manager.
Education and Academic Background
Chris La Pierre studied at Sonoma State University, where he earned a Bachelor of Science degree in Business Administration with a concentration in Management. His studies took place from 2004 to 2008. This academic foundation has contributed to his expertise in customer success and business management.
Focus on Customer Value and Marketing Strategies
In his professional roles, Chris La Pierre emphasizes driving customers to value and improving Net Revenue Retention (NRR). He advocates for technology that supports consent and trust-based marketing strategies, aligning customer success initiatives with broader business objectives.