Emilia Bastien
About Emilia Bastien
Emilia Bastien is a Senior Customer Success Manager at Aqua Security, with extensive experience in customer support and management roles across various companies, particularly CA Technologies. She advocates for employee experience as a crucial element for customer loyalty and business growth.
Work at Aqua
Emilia Bastien currently holds the position of Senior Customer Success Manager at Aqua Security, a role she has been in since 2023. Prior to this, she served as a Customer Success Manager at the same company from 2021 to 2023. Her tenure at Aqua Security is based in Paris, Île-de-France, France. In her current role, she focuses on enhancing customer satisfaction and ensuring successful adoption of Aqua's security solutions.
Previous Experience at CA Technologies
Emilia Bastien has extensive experience at CA Technologies, where she worked in various roles over a span of 18 years. Her positions included Worldwide Support Delivery Director for Mainframe products from 2016 to 2018, Support Director for the EMEA South Center from 2018 to 2019, and Worldwide Support Delivery Director for Security, SIM, Orchestria, and Xceedium products from 2008 to 2016. She also held the role of Worldwide Support Director for Security Products from 2006 to 2007 and Senior Manager Customer Support EMEA from 2004 to 2005.
Education and Expertise
Emilia Bastien studied at Instituto Politécnico de Santarém, where she earned a Bachelor of Technology (BTech) in Computer and Information Sciences from 1990 to 1993. Her educational background supports her extensive career in customer support and management within the technology sector, particularly in security and mainframe products.
Team Management and Coordination Skills
Throughout her career, Emilia Bastien has demonstrated strong team management skills. She transitioned from directly managing a team of 20 support engineers in EMEA to overseeing multiple managers across various regions, including EMEA, USA, LA, and APAC. Her experience includes working in matrix management environments, coordinating with various support and delivery managers, and handling escalation management activities for critical customer situations.
Advocacy for Employee Experience
Emilia Bastien advocates for the importance of employee experience as a critical factor in driving customer loyalty and business growth. She emphasizes that a positive work environment contributes significantly to the overall success of customer engagement and satisfaction.