George Sauceda

George Sauceda

Dev Sec Ops Support Engineer @ Aqua

About George Sauceda

George Sauceda is a DevSecOps Support Engineer at Aqua Security, where he has worked since 2021. He has a background in customer service and technical support, having held positions at companies such as Convergys, Digital Defense, and Rackspace.

Current Role at Aqua Security

George Sauceda serves as a DevSecOps Support Engineer at Aqua Security since 2021. In this role, he focuses on deploying and supporting Aqua's containerized security solutions for enterprise customers. He monitors the progress of customer implementations to ensure the effectiveness of Aqua's services. George collaborates with an international team, working remotely to troubleshoot issues and develop solutions. His responsibilities also include reproducing technical problems and identifying effective resolutions, contributing to the overall security and functionality of customer environments.

Previous Experience in Customer Service

George has a background in customer service, having worked at Convergys as a Customer Service Representative in 2015 for three months in the Laredo, Texas area. He later joined Digital Defense, Inc. in 2017 as a Client Advocate for eight months in San Antonio, Texas. In these roles, he provided support and assistance to customers, ensuring their needs were met and feedback was communicated to product and development teams.

Technical Skills and Responsibilities

Throughout his career, George has developed a range of technical skills. He has managed and assisted with Jenkins Pipelines and utilized Agile workflows to ensure timely delivery of Jira tasks. His experience includes using the Fresh Desk ticketing system to triage and prioritize customer issues while adhering to service level agreements (SLAs). He has also assisted with Kubernetes and Docker deployments, created container images to reproduce security issues, and replicated integration scenarios with various ecosystem software.

Education and Certifications

George studied at Dr. Leo Cigarroa High School from 2009 to 2013. He furthered his education at Laredo Community College, where he focused on Network and Data Security, achieving a Network and Data Security Certificate in 2015. This educational background has provided him with a solid foundation in security principles and practices, which he applies in his current role.

Career Progression

George has built a diverse career in various roles related to customer service and technical support. After his initial position at Convergys, he worked at UPS Supply Chain Solutions as a Package Handler for one month and then transitioned to Rackspace as a Customer Service Technician from 2018 to 2020. His experiences have contributed to his expertise in customer advocacy and technical problem-solving, leading to his current position at Aqua Security.

People similar to George Sauceda