Hassan Shah
About Hassan Shah
Hassan Shah is a Customer Success Manager at Aqua Security, with a background in technical support and account management at McAfee and SumTotal Systems. He has a solid educational foundation in IT and business, having studied at Herschel Grammar School, Slough Grammar School, and Zenos IT Academy.
Current Role at Aqua Security
Hassan Shah serves as a Customer Success Manager at Aqua Security, a position he has held since 2020. In this role, he focuses on ensuring customer satisfaction and success with Aqua's security solutions. His responsibilities include managing customer relationships, addressing client needs, and facilitating the adoption of Aqua's products. He operates from London, England, contributing to the company's mission of enhancing cloud security.
Previous Experience at McAfee
Hassan Shah worked at McAfee from 2016 to 2020, where he held two positions. Initially, he served as a Support Account Manager for one year, followed by a three-year tenure as a Support and Services Account Manager for EMEA Strategic Accounts. His experience in Slough, Berkshire, involved managing key accounts and providing technical support to clients across the EMEA region.
Technical Support Experience
Prior to his time at McAfee, Hassan Shah was employed at SumTotal Systems, LLC. He worked as a Technical Support Engineer from 2011 to 2013, followed by a role as Client Operations Manager for Strategic Accounts, EMEA, from 2013 to 2015. His work in Reading, United Kingdom, involved providing technical support and managing client operations, enhancing his expertise in customer service and technical solutions.
Educational Background
Hassan Shah completed his secondary education at Herschel Grammar School, achieving 9 A* - C passes, including Maths and English, from 2003 to 2008. He then attended Slough Grammar School, where he completed 3 A-levels, including IT, from 2008 to 2010. Additionally, he studied at Zenos IT Academy, where he earned an Advanced Apprenticeship for IT & Telecoms Professionals, completing certifications such as MCITP, CompTIA A+, MTA, and MCTS 70-680 from 2010 to 2011.