Lisa Garcia
About Lisa Garcia
Lisa Garcia is a Customer Success Manager at Aqua Security, with a background in psychology and Spanish from the University of Wisconsin-Madison. She has experience in IT and cybersecurity, having previously worked at Rackspace and the University of Wisconsin-Madison.
Work at Aqua Security
Lisa Garcia has been serving as a Customer Success Manager at Aqua Security since 2021. In this role, she focuses on ensuring customer satisfaction and success with Aqua's cybersecurity solutions. Her responsibilities include managing customer relationships, understanding client needs, and facilitating the adoption of Aqua's products. Based in San Antonio, Texas, she leverages her background in IT and customer service to enhance the customer experience.
Education and Expertise
Lisa Garcia earned her Bachelor of Science (B.S.) degree from the University of Wisconsin-Madison, where she studied Psychology and Spanish from 2007 to 2013. Her education in psychology provides her with insights into client behaviors and needs, which is essential for her role in customer success. Additionally, her studies in Spanish enhance her communication skills, allowing her to engage effectively in multilingual environments.
Background in IT and Customer Service
Lisa Garcia has a professional background in IT, particularly in cybersecurity. She began her career at the University of Wisconsin-Madison as an IS Technical Service Professional from 2013 to 2016. Following this, she worked at Rackspace as a Customer Service Technician from 2016 to 2018, and then as an Account Manager from 2018 to 2021. This experience has equipped her with the technical knowledge and customer service skills necessary for her current role.
Career Progression
Lisa Garcia's career has progressed through various roles in customer service and IT. After her initial position at the University of Wisconsin-Madison, she transitioned to Rackspace, where she held two positions over three years. In her current role at Aqua Security, she combines her technical expertise with her customer service experience to drive customer success and satisfaction.