Nader Kouklan, M.S. Itpm, Itil 4
About Nader Kouklan, M.S. Itpm, Itil 4
Nader Kouklan, M.S. ITPM, ITIL 4, serves as a Senior Customer Success Manager for the federal sector at Aqua Security. He holds a Bachelor's degree in Finance and Marketing from DePaul University and a Master's degree in IT Project Management, with a professional background that includes roles in customer success, technical recruiting, and financial analysis.
Current Role at Aqua Security
Nader Kouklan serves as the Senior Customer Success Manager for Federal at Aqua Security, a position he has held since 2022. In this role, he focuses on enhancing customer engagement and interaction, ensuring that federal clients receive optimal support and service. His work is centered around understanding client needs and adapting solutions to meet those requirements effectively.
Previous Experience in Customer Success
Prior to his current position, Nader Kouklan worked at Sentinel Technologies as a Customer Success Manager from 2018 to 2021. He contributed to improving customer relationships and satisfaction during his three-year tenure. He also held the role of Customer Success Manager for Strategic Accounts at Aqua Security from 2021 to 2022, where he further developed his expertise in managing customer success initiatives.
Educational Background
Nader Kouklan earned a Bachelor's degree in Finance and Marketing from DePaul University, studying from 2008 to 2012. He later pursued a Master's degree in IT Project Management at the DePaul Driehaus College of Business, completing his studies from 2016 to 2018. His educational background provides a strong foundation for his roles in customer success and project management.
Certifications and Expertise
Nader Kouklan holds certifications in IT Project Management (Itpm) and ITIL 4. These certifications demonstrate his proficiency in IT service management and project management methodologies. His expertise supports his ability to manage complex projects and enhance service delivery in his current role.
Professional Philosophy
Nader Kouklan advocates for adaptability and responsiveness to change in his professional philosophy. This perspective is inspired by the principles of Charles Darwin, emphasizing the importance of evolving strategies to meet the dynamic needs of clients and the market.