Mary Knight
About Mary Knight
Mary Knight is a Senior Customer Success Manager at Aqueduct Technologies, Inc., where she has worked since 2022. She has a diverse background in customer service and management, with previous roles at Disney Store, Build-A-Bear Workshop, and Carousel Industries.
Current Role at Aqueduct Technologies
Mary Knight serves as a Senior Customer Success Manager at Aqueduct Technologies, Inc. since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing client relationships and providing support to ensure clients achieve their desired outcomes. She operates from the company's Waltham, Massachusetts location.
Previous Experience at Aqueduct Technologies
Prior to her current position, Mary Knight worked at Aqueduct Technologies, Inc. as a Managed Services Delivery Manager from 2019 to 2021. In this capacity, she oversaw service delivery and managed client engagements, contributing to the company's operational success during her tenure.
Career Background in Retail Management
Mary Knight has extensive experience in retail management. She worked at Build-A-Bear Workshop in various roles, including Chief Workshop Manager and Market Trainer from 2006 to 2018. She was responsible for training staff and managing multiple store locations. Additionally, she served as an Assistant Store Manager at Disney Store NA Inc. for 11 months in 2005-2006 and at CVS Pharmacy from 2003 to 2005.
Education and Qualifications
Mary Knight completed her high school education at Chariho Regional High School, earning a High School Diploma from 1994 to 1998. She later pursued higher education at the Community College of Rhode Island, where she studied Business Management and obtained an Associate's Degree.
Experience in Client Engagement
Mary Knight has experience in client engagement, having worked as a Client Engagement Coordinator at Carousel Industries from 2018 to 2019. In this role, she facilitated communication between clients and the company, ensuring that client needs were met effectively.