Chad Freeman
About Chad Freeman
Chad Freeman is a Customer Engagement Representative with extensive experience in technology and customer service. He has a background in RFP practices and has worked in various roles across different organizations since 2007.
Current Role at Aqueduct Technologies
Chad Freeman serves as a Customer Engagement Representative at Aqueduct Technologies, Inc., a position he has held since 2021. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for clients. His extensive knowledge of computers and technology supports his ability to stay updated with the latest digital trends, which is crucial in a rapidly evolving tech landscape.
Previous Experience at EBSCO Industries
Chad Freeman worked at EBSCO Industries, Inc. in various capacities. He served as a Serials Coordinator from 2008 to 2010, where he managed serial publications. Later, from 2016 to 2020, he held the position of Marketing Specialist, RFP, where he was involved in creating and managing requests for proposals, qualifications, and information. His experience at EBSCO contributed to his strong background in RFP/Q/I practices.
Educational Background
Chad Freeman studied at North Shore Community College, where he earned an Associate of Arts (AA) degree in Liberal Arts from 2010 to 2011. He furthered his education at Salem State University, obtaining a Bachelor of Arts (B.A.) degree in History in 2012. His educational background provides a foundation for his diverse career in customer service and marketing.
Certifications and Skills
Chad Freeman is certified in Google Ads, demonstrating his expertise in digital advertising and marketing strategies. His broad knowledge of computers and technology keeps him motivated to stay informed about the latest digital trends. Additionally, his experience in security and intelligence capacities indicates a diverse skill set that extends beyond marketing and customer service.
Early Career Experience
Chad Freeman's early career included roles in customer service and hospitality. He worked as a Reservationist/Guest Service Agent at Crowne Plaza Boston North Shore and Coco Key Water Resort from 2007 to 2008. He also held a position as a Licensing & Agent Set Up Representative at SBLI of Massachusetts in 2013. These roles provided him with foundational skills in customer engagement and service.