Mary Knight
About Mary Knight
Mary Knight serves as a Senior Customer Success Manager at Aqueduct Technologies, Inc., where she has worked since 2022. She has a diverse background in customer engagement and management, with previous roles at Carousel Industries, Build-A-Bear Workshop, Disney Store NA Inc, and CVS Pharmacy.
Work at Aqueduct
Mary Knight currently serves as a Senior Customer Success Manager at Aqueduct Technologies, Inc., a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Prior to this, she worked at Aqueduct as a Managed Services Delivery Manager from 2019 to 2021, where she was responsible for overseeing service delivery and client engagement strategies.
Previous Experience
Before joining Aqueduct Technologies, Mary Knight accumulated extensive experience in customer engagement and management roles. She worked at Carousel Industries as a Client Engagement Coordinator for seven months in 2018-2019. Her tenure at Build-A-Bear Workshop spanned over a decade, where she held various positions including Multi-Unit Chief Workshop Manager/Market Trainer from 2006 to 2017 and Chief Workshop Manager/New Store Opener from 2017 to 2018. She also served as an Assistant Store Manager at Disney Store NA Inc from 2005 to 2006 and at CVS Pharmacy from 2003 to 2005.
Education and Expertise
Mary Knight completed her high school education at Chariho Regional High School, earning a High School Diploma from 1994 to 1998. She furthered her education at the Community College of Rhode Island, where she studied Business Management and obtained an Associate's Degree. Her educational background supports her expertise in customer success and management.
Career Timeline
Mary Knight's career spans multiple roles in customer service and management. She began her career at CVS Pharmacy as an Assistant Store Manager from 2003 to 2005. She then transitioned to the Disney Store NA Inc for nearly a year before joining Build-A-Bear Workshop, where she spent 11 years. After her time at Carousel Industries, she returned to Aqueduct Technologies, where she has continued to advance her career.