Mike Kersys
About Mike Kersys
Mike Kersys is a Customer Success Manager at Aqueduct Technologies, Inc., where he has worked since 2020. He manages relationships with key accounts, focusing on retention and renewals, and has a diverse background in customer engagement and marketing.
Current Role as Customer Success Manager
Mike Kersys currently serves as a Customer Success Manager at Aqueduct Technologies, Inc., a position he has held since 2020. In this role, he is responsible for managing relationships with 11 of the company's top 20 accounts. His focus is on account retention and ensuring on-time renewals, which are critical for maintaining customer satisfaction and loyalty. Mike plays a key role in building relationships with customers, vendors, and internal teams to facilitate seamless service delivery.
Previous Experience at Aqueduct Technologies
Prior to his current position, Mike worked at Aqueduct Technologies, Inc. as a Client Engagement Representative in 2020 for 11 months. In this role, he contributed to client engagement strategies and supported the company's efforts to enhance customer relationships. His experience at Aqueduct laid the foundation for his current responsibilities in customer success.
Work History at Live Nation
Mike Kersys gained valuable experience at Live Nation, where he held two positions. He worked as a Marketing Assistant from 2018 to 2019 for one year, and earlier in 2018, he served as an Office Assistant for five months in Cambridge, Massachusetts. These roles provided him with insights into marketing and operational functions within the entertainment industry.
Educational Background at Ohio University
Mike studied at Ohio University from 2010 to 2014, where he earned a Bachelor of Business Administration (BBA) in Marketing and a Bachelor of Science (BS) in Sport Sciences. Additionally, he obtained an International Business Certificate during his studies. This educational background equipped him with a diverse skill set applicable to his career in customer success and business development.
Early Career and Internships
Mike's early career includes roles that provided foundational experience in customer service and business development. He worked as a Lift Operator at Park City Mountain Resort for three months in 2015 and served as a P.J. Boatwright Intern at the Pacific Northwest Golf Association & Washington State Golf Association for six months in the Greater Seattle Area. He also worked as a Business Development Associate at Nextgengolf, Inc. from 2016 to 2017 in Boston, Massachusetts.