Alex Cheung
About Alex Cheung
Alex Cheung is a Senior IT Support Engineer with extensive experience in technical support roles. He has worked for various organizations including Aquent, Sound Transit, and BitTitan, and holds a Bachelor's Degree in Information Technology and Systems from the University of Washington Tacoma.
Current Role as Senior IT Support Engineer
Alex Cheung currently holds the position of Senior IT Support Engineer at Aquent, a role he has occupied since 2020. In this capacity, he is responsible for providing advanced technical support and solutions to clients, ensuring efficient IT operations. His experience in IT support allows him to address complex technical issues and contribute to the overall effectiveness of the support team.
Previous Experience at Aquent
Prior to his current role, Alex Cheung worked at Aquent as a Regional Support Engineer from 2017 to 2019. During his two years in this position, he provided technical support in the Greater Seattle Area, focusing on enhancing client satisfaction through effective IT solutions and support services.
Work History at Sound Transit
Alex Cheung served as a Service Desk Technician II at Sound Transit for a brief period of three months in 2019. In this role, he was involved in providing technical assistance and support to users, contributing to the operational efficiency of the service desk.
Educational Background in Information Technology
Alex Cheung studied at the University of Washington Tacoma, where he earned a Bachelor’s Degree in Information Technology and Systems from 2013 to 2016. Prior to that, he attended Highline College, achieving an Associate’s Degree in General Studies from 2008 to 2012. This educational foundation has equipped him with the necessary skills and knowledge for his career in IT support.
Experience at BitTitan
At BitTitan, Alex Cheung gained valuable experience as a Support Technician Intern in 2016 for six months, followed by a role as a Support Technician from 2016 to 2017. His responsibilities included assisting clients with technical issues and providing support for various software solutions, which contributed to his professional development in the IT field.