Hannah Read
About Hannah Read
Hannah Read is a Customer Support Engineer with a background in criminology and extensive experience in case management and customer support. She has worked in various roles, including as a bartender and a corrections caseworker, and is passionate about environmental healing and social justice.
Current Role at Aquent
Hannah Read currently serves as a Customer Support Engineer at Aquent, a position she has held since 2022. In this role, she utilizes her technical skills to assist clients and resolve issues efficiently. Her experience in customer support is complemented by her previous roles, allowing her to provide informed and effective solutions.
Previous Experience in Customer Support
Before joining Aquent, Hannah worked as a Customer Support Engineer at Enovational from 2020 to 2022. During her tenure, she successfully resolved over 12,000 tickets using Zendesk and achieved a personal record of solving 168 tickets in a single day. Her experience in this role enhanced her problem-solving skills and deepened her understanding of customer needs.
Educational Background
Hannah Read has a robust educational background in Criminology, having earned both a Bachelor of Science and a Master of Arts from the University of Missouri-Saint Louis. She completed her undergraduate studies from 2013 to 2016 and her graduate studies from 2016 to 2018. Additionally, she studied Labor and Birth Doula training at DONA International in 2018 and completed a Web Development program at LaunchCode from 2020 to 2021.
Experience in Corrections and Social Justice
Hannah has significant experience in the field of corrections and social justice. She worked as a Reentry Corrections Caseworker for the City of St. Louis Government in 2020 and as a Corrections Case Manager for the State of Missouri from 2019 to 2020. Her work involved interviewing over 100 incarcerated individuals and developing reentry case plans, showcasing her commitment to community reintegration and social justice.
Passions and Interests
Hannah Read is passionate about environmental healing, sustainable living, and humanitarian work. She actively supports artists to catalyze social change, reflecting her commitment to making a positive impact in her community. Her diverse interests align with her professional background, emphasizing her dedication to social justice and community engagement.