Kyle Wharton
About Kyle Wharton
Kyle Wharton is an IT Customer Experience Coordinator with a background in customer service and technology. He has held various roles in organizations such as the Social Security Administration, Amazon, and Comcast, and is recognized for his leadership and problem-solving skills.
Work at Aquent
Kyle Wharton has been employed at Aquent as an IT Customer Experience Coordinator since 2022. In this role, he operates remotely and focuses on enhancing customer interactions within the IT sector. His responsibilities include addressing customer concerns and ensuring a positive experience, leveraging his extensive background in customer service.
Previous Experience in Customer Service
Prior to his current position, Kyle Wharton worked in various customer service roles. He served as a Customer Contact Representative at the Social Security Administration from 2020 to 2022. He also held positions at Peoples Natural Gas as a Lead Customer Care Consultant from 2018 to 2020, Comcast as a Customer Account Executive from 2014 to 2015, and Apple as a Lead Product Zone Specialist from 2016 to 2017. These roles contributed to his expertise in managing customer relationships and resolving issues.
Education and Expertise
Kyle Wharton studied at Full Sail University, where he pursued a Bachelor of Science in Web Development from 2021 to 2024. His educational background includes a focus on Computer/Information Technology Administration and Management. He also graduated from Rich South High School in 2007, earning his High School Diploma. This combination of education and practical experience has equipped him with a solid foundation in technology and customer service.
Skills and Competencies
Kyle Wharton is recognized for his dynamic organizational skills and excellent time management abilities. He effectively manages multiple tasks and prioritizes complex issues within tight deadlines. His strong problem-solving capabilities and familiarity with service recovery techniques enable him to address unsatisfactory customer experiences and restore trust. He is known for his ability to motivate teams and enhance performance by clearly articulating company goals.