Markus Hines
About Markus Hines
Markus Hines serves as a Customer Experience Manager at Aquent in Boston, Massachusetts, where he has worked since 2016. He has extensive experience in operations and customer service, having held various roles at Veolia Transportation and First Transit over the past decade.
Current Role at Aquent
Markus Hines has been serving as the Customer Experience Manager at Aquent since 2016. He has accumulated eight years of experience in this role while based in Boston, Massachusetts. His responsibilities include overseeing customer interactions and ensuring a high level of satisfaction among clients.
Previous Experience in Transportation Management
Prior to his current role, Markus Hines worked in various capacities within the transportation sector. He served as the Operations Manager at First Transit from 2014 to 2016 and held the position of Transit Operations Supervisor at Veolia Transportation from 2009 to 2012. His experience in these roles contributed to his expertise in managing transportation operations and customer service.
Educational Background
Markus Hines studied Criminal Justice and Law Enforcement at Bellevue University from 2003 to 2005. He also attended the Emergency Management Institute, where he gained additional knowledge relevant to his career in operations and customer service management.
Long-term Roles in Transportation
Markus Hines has held several long-term positions in the transportation industry. He has been the Manager of Road Supervisors at First Transit since 2013 and has worked as a Senior Operations Supervisor at Firstgroup America since 2012. Additionally, he has been involved with Veolia Transportation in various roles, including QA and Customer Service Manager and Accident Review Board member.
Union Involvement
Markus Hines was involved with Veolia Transportation as a Union Steward for OPEIU Local #30 from 2011 to 2012. This role involved representing the interests of union members and participating in negotiations and discussions related to workplace conditions.