Santo L.
About Santo L.
Santo L. serves as the Director of Global Post Sales Customer Services at Arangodb, a position he has held since 2017. He has extensive experience in customer support and technical roles across various companies, including Oracle and Neo4j.
Work at ArangoDB
Santo L. has held the position of Director, Global Post-sales Customer Services at ArangoDB since 2017. In this role, he is responsible for overseeing customer service operations and ensuring customer satisfaction post-sale. His leadership contributes to the overall success of the company's customer support strategy in San Francisco, California.
Previous Experience in Customer Support
Before joining ArangoDB, Santo L. worked at several notable companies in customer support roles. He served as the Global Manager of Customer Support at Neo4j for four months in 2016. Prior to that, he was the Director of Global Customer Support at Orientdb Ltd for nine months in 2016. His experience also includes three years as an EMEA Manager for Customer Support at Oracle, focusing on MySQL from 2013 to 2016.
Internship Experience
Santo L. began his professional career with an internship at Infn in Rome, Lazio, Italy, in 2004. This two-month internship provided him with early exposure to the technology sector and laid the groundwork for his future roles in customer support.
Education and Expertise
Santo L. holds a Bachelor's degree in Physics from Università Degli Studi Di Trieste, where he studied from 2001 to 2004. He furthered his education with a Master of Business Administration from Mib Trieste School of Management, completing the program from 2008 to 2010. His academic background combines technical knowledge with business acumen.