Tom Blossom
About Tom Blossom
Tom Blossom serves as the Vice President of Customer Success at ArangoDB, where he has worked since 2024. He has extensive experience in customer success roles across various companies, including Tecton, Instana, and Apteligent.
Current Role at ArangoDB
Tom Blossom serves as the Vice President of Customer Success at ArangoDB, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and success through strategic initiatives. His leadership aims to ensure that customers derive maximum value from ArangoDB's products and services.
Previous Experience at Tecton
Before joining ArangoDB, Tom worked at Tecton as the Head of Customer Success from 2022 to 2023. During his tenure, he was responsible for driving customer engagement and satisfaction, contributing to the overall success of the company within a competitive market.
Background in Customer Success
Tom has extensive experience in customer success roles across various organizations. He served as the Director of Customer Success & Support at Instana from 2017 to 2020 and held similar positions at Apteligent and Tigera. His career reflects a consistent focus on optimizing customer experiences and support operations.
Educational Background
Tom Blossom studied at Tufts University, where he earned a Bachelor of Arts degree. His academic focus included Economics and History, providing him with a solid foundation for his career in customer success and support.
Customer Success Methodologies
Throughout his career, Tom has implemented advanced customer success methodologies. He developed digital strategies that increased customer engagement and retention by 20%. He has also utilized tools such as Gainsight, Totango, and Pendo to enhance customer success operations.