Dana Roth
About Dana Roth
Dana Roth serves as the Customer Service/Dispatch Manager at ARC Document Solutions, where she has worked since 2001. She is responsible for dispatching work, managing cash and invoicing, coordinating courier runs, and ensuring customer satisfaction.
Work at ARC Document Solutions
Dana Roth has been employed at ARC Document Solutions since 2001, serving as the Customer Service/Dispatch Manager. In this role, Dana oversees the dispatching of work to ensure that all tasks are completed within strict deadlines. This position requires effective management of resources and coordination of operations to maintain efficiency in service delivery.
Customer Service and Dispatch Management
As the Customer Service/Dispatch Manager, Dana Roth is responsible for managing the coordination and routing of all runs for bike couriers and drivers. This role involves ensuring that all deliveries are executed in a timely manner while maintaining high standards of customer service. Dana also addresses customer inquiries and resolves issues to ensure complete satisfaction.
Financial Responsibilities
Dana Roth handles cash and invoicing for all accounts at the Philadelphia location of ARC Document Solutions. This responsibility includes managing financial transactions and ensuring accurate billing processes, which are essential for maintaining the financial integrity of the operations.
Experience and Tenure
With over 23 years of experience in the role, Dana Roth has developed a deep understanding of the operational needs and customer service expectations within the document solutions industry. This extensive tenure contributes to effective management and operational success at ARC Document Solutions.