Katie Rogerson, MBA
About Katie Rogerson, MBA
Katie Rogerson is a Regional Customer Experience Manager with a strong background in customer service and management. She has held various positions in companies such as ARC Document Solutions and Elite Environmental Services, and she holds an MBA from Husson University.
Current Role as Regional Customer Experience Manager
Katie Rogerson serves as the Regional Customer Experience Manager at ARC Document Solutions since 2022. In this role, she focuses on enhancing customer satisfaction and engagement across the region. She contributes to the strategic planning of customer experience initiatives by providing insights during weekly manager meetings. Her responsibilities include preparing and presenting monthly reports on customer conflicts and resolutions, which play a significant role in improving customer satisfaction strategies.
Previous Experience at ARC Document Solutions
Prior to her current position, Katie worked as a Branch Manager at ARC Document Solutions from 2020 to 2022 in Macon, Georgia. During her tenure, she developed and implemented a system for tracking and analyzing Google reviews, which enhanced the customer feedback mechanisms. She was also responsible for creating and distributing Welcome Packages to new customers, ensuring a smooth onboarding experience.
Professional Background in Customer Management
Katie has a diverse professional background in customer management. She worked as an Account Manager at Elite Environmental Services, LLC from 2017 to 2018 in the Macon, Georgia Area. Earlier in her career, she held the position of Assistant Manager at Abercrombie & Fitch Co. from 2014 to 2015 in the Bangor, Maine Area. Additionally, she gained experience as a Sales Associate/Intern at Sherwin-Williams from 2013 to 2014.
Educational Qualifications
Katie Rogerson holds a Master of Business Administration (MBA) and a Bachelor's degree in Business Administration with a concentration in Marketing from Husson University. She completed her studies between 2009 and 2014, acquiring a solid foundation in business principles and marketing strategies.
Experience at Lowe's Companies, Inc.
Katie worked as a Department Manager at Lowe's Companies, Inc. from 2019 to 2020 in Macon, Georgia. In this role, she was responsible for overseeing department operations and ensuring customer satisfaction, further enhancing her expertise in customer service and management.