Keith Janofski
About Keith Janofski
Keith Janofski is a Customer Success Manager at Arc Document Solutions, where he has worked since 2017. He has extensive experience in customer care and professional services, having held various roles at Readytalk and previously worked as a counselor at Roundup Fellowship, Inc.
Work at ARC Document Solutions
Keith Janofski has been employed at ARC Document Solutions as a Customer Success Manager since 2017. In this role, he focuses on enhancing customer experiences and ensuring satisfaction with the company's services. His responsibilities include upselling to existing customers and providing technical product support. Janofski thrives in collaborative environments that promote teamwork while also valuing individual accountability.
Previous Experience at Readytalk
Before joining ARC Document Solutions, Janofski worked at Readytalk for seven years in various roles. He started as a Customer Care representative from 2010 to 2011, then progressed to Professional Services Manager from 2011 to 2015, and later served as Senior Professional Services Manager from 2015 to 2017. His experience at Readytalk involved a consultative approach to customer service and a strong emphasis on delivering exceptional customer experiences.
Background in Counseling
Janofski began his career at Roundup Fellowship, Inc. as a Counselor II from 2007 to 2008. This role provided him with foundational skills in customer interaction and support, which he later applied in his customer success roles. His experience in counseling contributed to his ability to understand and address customer needs effectively.
Education and Expertise
Keith Janofski earned a Bachelor of Arts degree in English from Hope College, where he studied from 2001 to 2005. His educational background supports his strong communication skills and his ability to engage with customers effectively. Janofski emphasizes thoroughly vetting solutions to ensure optimal outcomes for customer use cases.