Kevin Eichelberger
About Kevin Eichelberger
Kevin Eichelberger is an experienced Customer Services Representative with over 12 years at ARC Document Solutions and a background in computer network support and client services. He has a strong record of resolving customer inquiries and has received recognition for his performance in customer service.
Current Role at ARC Document Solutions
Kevin Eichelberger has been serving as a Customer Services Representative at ARC Document Solutions since 2012. In this role, he manages customer inquiries, complaints, and service requests. He focuses on providing strategic solutions tailored to each client's needs. His responsibilities include resolving issues efficiently while maintaining high standards of customer satisfaction.
Previous Experience at National MS Society
Before joining ARC Document Solutions, Kevin worked at the National MS Society as a Computer Network Support from 2012 for 11 months. During his tenure, he resolved over 150 inquiries weekly, consistently meeting performance benchmarks related to speed, accuracy, and volume. This role contributed to his skills in customer service and technical support.
Career at Xerox
Kevin Eichelberger spent 13 years at Xerox as a Client Services Associate from 1997 to 2010. His experience at Xerox provided him with a strong foundation in customer service and client management. He also completed various training programs at the Xerox Training Center, enhancing his skills in management and client relations.
Educational Background
Kevin has a diverse educational background. He studied Computer Systems Networking at Centura College, earning an Associate of Applied Sciences (AAS). He also attended Cornell University, where he studied Business Management and achieved a certificate. Additionally, he completed training programs at the Xerox Training Center in Virginia and New York, focusing on New Employment Orientation and Management.
Achievements in Customer Service
Throughout his career, Kevin has demonstrated exceptional performance in customer service. He was recognized as the top customer service representative among 20 colleagues in 2017, excelling in areas such as customer satisfaction, speed, resolution, and availability. His ability to mitigate issues and rebuild trust with clients has been a significant aspect of his professional success.