Prachee Rajvanshi, Csm®
About Prachee Rajvanshi, Csm®
Prachee Rajvanshi is a Customer Success Manager at ARC Document Solutions, where she has worked since 2011. She specializes in onboarding processes, customer lifecycle management, and collaboration with various teams to enhance product adoption and advocacy.
Work at ARC Document Solutions
Prachee Rajvanshi has served as a Customer Success Manager at ARC Document Solutions since 2011. In this role, she has focused on implementing onboarding processes to enhance product adoption and advocacy across various departments and business users. Her responsibilities include managing the customer life cycle, which encompasses contract renewals and post-sales activities for enterprise customers on a global scale. Rajvanshi also conducts quarterly business review meetings with C-level executives, ensuring alignment and satisfaction with the company's services.
Education and Expertise
Prachee Rajvanshi holds the Certified ScrumMaster (CSM®) designation, indicating her expertise in agile project management methodologies. This certification enhances her ability to manage customer relationships and facilitate effective communication between teams. Her experience in customer success management is complemented by her skills in onboarding processes, customer advocacy, and lifecycle management, making her a valuable asset in her role.
Background
Rajvanshi has accumulated over 13 years of experience in her role at ARC Document Solutions, based in San Ramon. Her career has been marked by a commitment to improving customer experiences and ensuring successful product implementation. She collaborates with cross-functional international teams, focusing on design, technical strategies, and system integration, which broadens her impact across the organization.
Customer Engagement Strategies
In her position, Prachee Rajvanshi partners with the sales team to conduct pre-sales product demonstrations, showcasing the value of the company's offerings to potential clients. Additionally, she works closely with the marketing team on various initiatives, including marketing automation, promotional programs, and digital marketing technologies. This collaboration enhances customer engagement and supports the overall business strategy.