Roberto Mercado
About Roberto Mercado
Roberto Mercado is a Customer Service Representative with extensive experience in technical support and customer service, specializing in various equipment brands. He has over 15 years of experience in the field and has held positions at notable companies such as TOSHIBA TEC Imaging Systems and Ricoh Business Solutions.
Current Role at ARC Document Solutions
Roberto Mercado has been employed at ARC Document Solutions as a Customer Service Representative since 2015. In this role, he utilizes his extensive experience in customer service and technical support to assist clients with their needs. His responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction. His tenure at ARC Document Solutions has spanned over nine years, contributing to the company's commitment to providing quality service.
Previous Experience at TOSHIBA TEC Imaging Systems
Prior to his current position, Roberto Mercado worked at TOSHIBA TEC Imaging Systems as a Senior Technical Analyst for seven months in 2014. His role involved providing technical support and analysis for imaging systems. This experience allowed him to deepen his technical expertise and enhance his problem-solving skills in a fast-paced environment.
Career at Ricoh Business Solutions
Roberto Mercado spent 13 years at Ricoh Business Solutions, where he held the position of Master Technician Level 3. His time in this role, from 2000 to 2013, involved overseeing technical operations and providing high-level support for various imaging equipment. His long tenure at Ricoh contributed to his comprehensive understanding of customer service and technical support in the imaging industry.
Education and Expertise
Roberto Mercado studied at DeVry University, where he earned a Bachelor of Applied Science (BASc) in Electrical and Electronic Engineering from 1995 to 1998. He furthered his education at Keller Graduate School of Management of DeVry University, achieving a degree in Information Systems Management from 2001 to 2004. His educational background supports his extensive knowledge in computers, networks, and electronics, which he applies in his professional roles.
Self-Employment as Security Software Developer
Since 2020, Roberto Mercado has been self-employed as a Security Software Developer and Designer. In this capacity, he focuses on developing and designing security software solutions. His self-employment reflects his adaptability and commitment to leveraging his technical skills in a freelance capacity, while also maintaining a strong foundation in customer service.