Pamela Cruz
About Pamela Cruz
Pamela Cruz is a Customer Success Leader based in Cedarville, New Jersey, with extensive experience in customer service and project coordination. She has held various roles at Arc and Volkswagen of America, Inc, and is also an Authorized Disney Vacation Planner.
Current Role at Arc
Pamela Cruz currently serves as a Customer Success Leader at Arc, a position she has held since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal service. Her experience in customer service and project coordination contributes to her effectiveness in this position. She operates from Millville, NJ, where she applies her skills to support the organization's goals.
Previous Experience at Arc
Pamela Cruz has held multiple positions at Arc prior to her current role. She worked as a Customer Service Representative for seven months in 2010 and later as a Project Coordinator from 2013 to 2017, accumulating four years of experience in project management. Additionally, she served in Imports/Exports from 2011 to 2013 for two years. Her diverse roles at Arc have provided her with a comprehensive understanding of the company's operations.
Experience at Volkswagen of America, Inc.
Pamela Cruz worked at Volkswagen of America, Inc./Perot Systems as a Customer Service Advocate for six months in 2003. She later transitioned to the role of Special Projects Coordinator, where she worked for five years until 2008. Her tenure at Volkswagen involved various customer service and project management responsibilities, contributing to her professional development.
Education Background
Pamela Cruz attended Salem High School from 1991 to 1995. This foundational education provided her with essential skills that she has built upon throughout her career in customer service and project management.
Additional Roles and Affiliations
In addition to her work at Arc, Pamela Cruz holds a dual role as a Quality Control Specialist at ARC/Durand Glass. She is also an Authorized Disney Vacation Planner affiliated with Academy Travel. These roles reflect her versatility and commitment to providing quality service in various sectors.