Pierre Famchon
About Pierre Famchon
Pierre Famchon is the Responsable Service Client Europe at Arc, a position he has held since 2021. He has extensive experience in customer service and sales, having previously worked at companies such as L’OCCITANE Group, Revlon Inc., and Pfizer.
Current Role at Arc
Pierre Famchon serves as the Responsable Service Client Europe at Arc, a position he has held since 2021. He is based in Arques, Hauts-de-France, France. In this role, he oversees customer service operations across Europe, ensuring that client needs are met efficiently and effectively. His responsibilities include managing customer relations and improving service delivery standards.
Previous Experience at L’OCCITANE Group
Before joining Arc, Pierre Famchon worked at L’OCCITANE Group as Responsable de secteur from 2016 to 2019. During his three years in Perpignan, Occitanie, France, he was responsible for managing sector operations and enhancing customer engagement. His experience in this role contributed to his understanding of customer service dynamics in the retail sector.
Professional Background in Pharmaceuticals
Pierre Famchon has a background in the pharmaceutical industry, having worked at Pfizer as Délégué Pharmaceutique Grand Public from 2015 to 2016. He spent ten months in Lille, Hauts-de-France, France, focusing on public pharmaceutical representation. Additionally, he worked at Alliance Healthcare France as Délégué Pharmaceutique for six months in 2014 and 2015, further solidifying his expertise in pharmaceutical sales and client relations.
Experience in Cosmetics Industry
Pierre Famchon transitioned to the cosmetics sector by joining Revlon Inc. as Représentant commercial from 2019 to 2021. In this role, he worked for two years in Perpignan, Occitanie, France, where he was involved in commercial representation and customer engagement strategies, enhancing his skills in sales and client management.
Educational Background
Pierre Famchon holds a Bachelor's degree from Université d'Artois. He also studied at Université catholique de Lille, where he focused on business and science. Additionally, he completed a Séjour linguistique universitaire at San Francisco University E F, which contributed to his language skills and international perspective.